Refund & Return Policy

Last updated: 10.02.2026

Before using the Website, please read this Return & Refund Policy (“Policy”) completely.

This Policy applies to the website cs2run.gg / csrun.gg (the “Site”), operated by the Site Administration (“we”, “us”, “our”), and governs refunds related to the acquisition of in-platform Credits or digital Items.

For the purposes hereof, “Site Administration” means LATECNOLOGIA LIMITED, a company incorporated under the laws of the Republic of Cyprus, with registration number HE 47929, and registered office at Franklinou Rousvelt, 170 LIMASSOL CHAMBER 2nd floor, Omonoia, 3048, Limassol, Cyprus.

By using the Site and making a payment, you agree to this Policy.

1. General Provisions

1.1.The Site provides digital entertainment services, in-platform Credits of account, and access to digital content.

1.2. By making a payment, the user acknowledges that access to digital services and digitalcontent may begin immediately after the balance is placed.

2. Refund Eligibility

2.1. Users may request a refund only for entirely unused in-platform Credits within 14 days of the transaction, provided no Credits from that specific purchase have been spent.

2.2. Refund requests are subject to review and approval by the Site Administration.

2.3. A refund may be denied if:

• in-platform Credits has been partially or fully used;
• digitall Items have been opened, activated, or consumed;
• bonuses or promo Credits were applied;
• the request is related to abuse, fraud, or violation of the Terms of Service.

3. Refundable and Non-Refundable units

3.1. Refundable:

• entirely unused pre-payments for in-platform Credits;
• technical errors, such as duplicated transactions or accidental overpayments due to system malfunctions.

3.2. Non-refundable:

• used in-platform Credits;
• digital content or Items that have been opened, unboxed, or interacted with;
• bonus Credits, promo codes, or free rewards;
• accounts suspended due to Terms of Service violations.

4. Bonuses and Promo Codes

4.1. If promotional incentives or loyalty units (Credits or Items) were applied to a pre-payment, any approved refund will result in the immediate cancellation of all associated bonuses and a recalculation of the remaining service balance.

4.2. Promotional and loyalty units (Credits or Items) are provided for entertainment purposes only, have no monetary value, and are strictly non-refundable.

5. Refund Request Process

5.1. Refund requests must be submitted via Site support at support@cs2run.gg.

5.2. The request must include:

• account identifier;
• payment method;
• transaction date and amount;
• reason for the refund.

5.3. The Site Administration reserves the right to request additional information.

6. Refund Method and Timing

6.1. Approved refunds are processed using the original payment method, where possible.

6.2. Refund processing time may take up to 30 business days, depending on the payment provider.

7. Chargebacks

7.1. Users are encouraged to contact support at support@cs2run.gg before initiating a chargeback.

7.2. Any unjustified chargeback or fraudulent dispute will be considered a breach of the Terms of Service and may result in:

• account suspension or permanent blocking;
• revocation of in-platform Credits and digital Items;
• restriction of future payments.

8. Account Suspension

8.1. If an account is blocked due to a violation of the Terms of Service, refunds are not guaranteed.

8.2. In exceptional cases, unused Credits may be refunded at the discretion of the Site Administration.

9. Legal Notice (Digital Content)

By purchasing in-platform Credits or Items, and requesting immediate access to digital content, the user provides explicit prior consent for the immediate performance of the contract. The user acknowledges and agrees that once the digital content is accessed, unboxed, or the service is initiated, the statutory right of withdrawal is waived and lost, in accordance with applicable consumer protection regulations for digital services.

10. Policy Changes

The Site Administration reserves the right to modify this Refund & Return Policy at any time.

Changes take effect upon publication on the Site.

11. Contact

For refund-related questions, users should contact Site technical support or support@cs2run.gg before initiating a dispute with their payment provider.